Frequently asked questions


Where is MorfittSmith?

You can find us at The MorfittSmith Building in Hillsborough, with all departments under one green roof.

We are a new breed of local independent agent based not only online, but also with a purpose-built office that you can visit. We care a great deal about where we live, and we are going green too. We have made it our goal to be Carbon Neutral by 2030.

The MorfittSmith Building

Do you list properties outside of Sheffield?

Yes, we list properties far beyond the borders of the Steel City. We have sold properties in Derbyshire, Nottinghamshire, and right across South Yorkshire. Drop our team an enquiry and book a valuation today.

Book a Free Valuation

Who is Smiffy?

Smiffybear is our cuddly bear mascot here at MorfittSmith and a regular feature in all of our homes. Whether he is donning a hard hat and high vis up at a new development site, or posing next to a sales board, Smiffybear is a stalwart member of the MorfittSmith family.


Department Smiffys

Is MorfittSmith hiring?

All MorfittSmith job opportunities will be listed on our Careers Page.

View Our Latest Career Opportunities

Please do not send us speculative applications when we are not actively hiring. You can also see the way that our staff are expanding their skillsets in the Level Up section.

How do I get in touch with MorfittSmith?

You can speak to any of our departments individually by phone, email, or instant messenger. For any business-to-business enquiries, please contact the marketing department. Once you’re in touch with us, you’ll meet your own negotiator or a property manager in the relevant department who will become your point of contact throughout your journey with us.

Get in Touch


We are open and operating at full capacity.

We returned to the office in June 2020 with careful safeguarding in effect throughout the business. We have been safe and open ever since, offering the highest MorfittSmith standard of service we always strive to provide.

Take a look at our COVID-19 page for full info.

View Our Latest COVID-19 info



I’m ready to sell, how do I get the best result for my home?

When you instruct MorfittSmith, you can trust the experts to get you the best result.

Now you’ve decided to sell, don’t race to put it on the market tomorrow. Trying to sell it quick can cost you a lot of money, so be patient and sell it well.

  1. Ensure that all necessary repairs have been made and that the property is thoroughly cleaned and tidied before we attend for photos.
  2. Once you’ve tidied, go around your home and declutter every room – clear surfaces make a world of difference and stop individual objects from pulling focus.
  3. Wait for the right weather for the photos, as rainy miserable shots will be harmful to your listing. Our professional photographers and editors will then make your home look its absolute best.
  4. Once we have all your marketing materials our Sales Team work their magic too. They know the best time to hit the market and will give your launch the impact it deserves.
Detailed Advice on Preparing Your Property for Sale

Rushing any stage of this process will create a poorer market impression of your listing. This could result in missed enquiries and your home selling for a much lower price.

Trust in MorfittSmith, our experience and our results and we will get you the very best possible price for your home.

Book a Free Valuation

Is a property still available?

All our available property can be found on its own search page for Sales, Lettings, or New Homes.

Properties that are no longer available will appear as “SSTC” (Sold Subject to Contract)


Search Properties for Sale

Can I have one of your glow in the dark sale boards?

Yes, every single property gets one of our unique photoluminescent for sale/ to let boards.

This can be installed in your front garden or attached to a wall or fence – just let us know in good time and we can put it in the best place to get you the most interest. For properties in larger developments or with long driveways, we can even add an additional board on a highly trafficked road adjacent to your property to ensure it gets seen.

Sale Board Day:Night

Where will my property be listed?

We are on 4 of the biggest portals in the UK – Rightmove, Zoopla, On The Market and Prime Location.

It will also appear here, on our own brand new MorfittSmith website.

If you have a Video Viewing, a Lifestyle Video, or an Exclusive Short Film then you will also be featured on our YouTube channel and our other social media platforms.

Internet Advertising


What is the difference between: Let Only / Managed / Fully Managed?

  • Let Only is ideal for the hands-on landlord who wants to manage the tenancy themselves.
    We will market your property, find you a referenced tenant, and leave the rest to you.
  • On our Managed Service, we are responsible for looking after the tenant in the property, absorbing most of the costs of letting, saving you time and money.
    We find Landlords generate a greater income from using Managed vs Let Only.
  • Our Fully Managed service is not only the most economical way of receiving all these services, but also brings the greatest return on your rent.
    Fully Managed Landlords can simply put their feet up and leave all the hard work to us.

Use Our Income Calculator

Is a property still available?

All our available property can be found on its own search page for Sales, Lettings, or New Homes.

Properties that are no longer available will appear as “Let Agreed”.

Search Properties to Let

When is a property available?

The date a property is available is shown on the listing itself. This cannot be significantly moved, so if you are looking at a property that is ready months before your intended move in date you would be better continuing your search as it very unlikely it can be held empty for you.

Can I have a pet?

Pets are considered by the landlord on a case-by-case basis, depending on the individual circumstances of the property itself.

This excludes service animals, such as guide dogs for the blind and partially sighted.

Pet in Property

How do I best set up my house for viewings?

Try to imitate how it was for photos – tidy, clean, and clear surfaces make all the difference in the world. Ensure all lights are switched on, doors are open, and distractions like the TV are switched off.

Where can I find my statements?

  • As a landlord, you will have access to our Landlords Portal through PropertyFile. All your previous statements can be found here along with copies of tenancy documents, inspection reports, previous certificates, and renewal information.
  • As a tenant, you can access your rent payment history and see when your next payment is due, as well as finding all of your tenancy documents.

How do I apply for a property?

  1. The first stage is to submit an enquiry for a property.
    You can use the links on the property page itself to submit your enquiry by email or by phone.
  2. We will then send you an email with a pre-viewing questionnaire to complete.
    Due to the immense demand from property at the moment this first stage of questions helps us to be sure the property is suitable for your needs.
  3. It is then time to view.
  4. Once you have seen the property you can make an application to rent it.
  5. All of the applications will be put to the landlord and if you are accepted your deposit will be taken and we can begin your referencing.
    Provided everything you told us in your pre-viewing questionnaire was correct then this should be a walk in the park.
  6. Once you’re approved, we will draw up your tenancy agreement and you can book your move in date.

Can I change my move in date?

Most of the time we can usually accommodate an adjustment of a day or two in either direction, provided you make us aware during your application for the property.

However, this might not be possible if works are required on the property after the previous tenant has left. This date cannot be changed once your ID check has been completed and your contract has been signed.

Can I haggle on the price of a property that is available?

Currently, demand for property to rent far exceeds supply.

This means that there are usually multiple applicants for every property all of whom are prepared to pay the rent as listed. Haggling is therefore not possible.

Are bills included?

Bills are not included in 99% of cases due to the wide variety of individual needs.

If they are included, it will be stated explicitly in the listing along with what they cover.

When is the next Landlords Evening?

We will be holding our next Landlords Evening towards the end of 2021, with the specific date will be announced closer to the time.

So, if you are one of our Fully Managed landlords, watch this space for the latest behind the scenes intel.


Check out the public intro from the last evening.

New Homes

Are you taking on new developments?

Yes, we are always taking on new developments, whatever stage they are at.

Get in touch with our New Homes team and we can arrange land valuation and site model discussion for you immediately.


Book a Free Land/Site Valuation


Assisted Sale Smiffy

Will my new home have a warranty?

Every one of our developers is unique and the homes they build can come with any number of different certifications or warranties.

Have a chat with one of the team to find out exactly what warranties, incentives, and features are available on the plot you want to reserve.


get in touch

Do you offer Help to Buy on new homes?

Every site and every property on it is different. Some properties are eligible for Help to Buy and some are not. We can help you find the perfect New Home with the best financial support available.

When Help to Buy is applicable to specific properties on a site, it will be displayed in the photos and the description of that development.

Help to Buy is a government-backed scheme to help first-time buyers get a foot on the property ladder. Needing only a 5% deposit and a government loan of 20% which is interest-free for the first five years. This means you only need a mortgage of 75% of the property value. This makes owning your home a lot more accessible.


If you would like to know more about Help to Buy and how to apply for it get in touch directly with our new homes team.


get in touch


Help to Buy Logo

What company creates our site branding and marketing?

Our site branding and marketing are created by our own expert in-house Photography & Marketing department.

Take a look at the Marketing page to see what goes into this colossal process.



Brand Evolution


When are my photos going to be ready?

Although we strive to ensure a quick turnaround on all properties, this can vary depending on where they are in the edit queue.

Our photography and edit process is second to none. You won’t find us adding automatic social media filters to our images and calling it a day. Our dedicated Digital Editor ensures that all properties look their absolute best, so you get the results and the final sale price you deserve for your home.


Take a look at our marketing page to see what goes into the process.



Property Marketing Plan

Who will take the photos of our house?

We have our own dedicated in-house team of professionals who will photograph your home.

They use the right equipment and take their time to capture your home in a realistic and engaging way. They also specialise in videography, giving us our outstanding video viewings, lifestyle videos and exclusive short films.


Professional Photography and Floor Plans

Can I list with my own photos?

We are happy to include any additional images when producing your listing.

However, we wouldn’t incorporate content that would, in our professional opinion, damage your market appeal. This includes low-resolution photos, gloomy shots, or anything taken in a portrait orientation.

Have a look at the Photography section of our Marketing page to see what a difference professional photography makes.


Will all the photos on my listing appear in the brochure?

Our brochures include a choice selection of photos from the online listing.

These will be the images that we feel will work best in print. They might not necessarily be the same as the images that look the best on a computer screen.
For a smaller property with fewer rooms this may be most of the edited images, whereas for somewhere larger we will choose a few that best represent your home.

Take a look at the Marketing page to see what goes into this colossal process.


MarketingExample Brochure

Why do I need all my lights on?

Photography is all about capturing light. Enough light to see by isn’t the same as attractive light for a photograph.

Balancing the exposure of a room requires a key light and fill lights helps to create a striking image and stop the space from feeling flat or bland. We always recommend turning everything on to begin with.

This means side lights, downlighters, fairy lights, bedside table lights, the little light under your oven extractor… everything.

Detailed Advice on Preparing Your Property for Sale



Photographer Frankie

Why should I have a video?

Video elevates the value of your property by showing it at its best, allowing you to achieve the greatest final sale value.

It can say an awful lot more about a property than a still image or description ever could. Video content is the direction that all social media is going and there is an increasing market demand for it on property listings. Having a video also helps to filter out the time-wasters, so that all the people attending are already enamoured with your home before they get there.

Take a look at the Marketing page to see what goes into our videos.



Can I have aerial footage of my house?

Absolutely, except for homes that are very close to airports, yes you can.

Aerial footage is available as an addition to any of our video packages on any house type. We strongly recommend it in addition to an Exclusive Short Film, in order to get the biggest impact from the video and the best result from your property.

It is particularly striking on homes with beautiful gardens, interesting externals/ architecture, great views, or rooftop features.


Why hasn’t ``X/Y/Z`` made it into the description?

Our copywriting is a tease, specifically designed to capture someone’s interest and get them to book a viewing to see it in person.

Our descriptions supplement the photos and floorplan in creating a thoughtful and engaging narrative for your home. We actively avoid listing each and every specific of a house as we find it actually deters viewers if we list fine details at this stage.


Do you airbrush or doctor your photos?

We edit our photos to be an accurate representation of the property seen at its best.

We never want to be dishonest with our photos, as this will just result in disappointed viewers. We won’t add in something that isn’t there or remove something that is such as blown windows and marked carpets. The only airbrushing we do is to remove the camera and photographer from highly reflective surfaces.

Take a look at our editing process here:



Can you make my pictures darker or lighter?

We expose all our images to be an attractive and fair representation of the actual room so that the shadows aren’t gloomy, and the highlights aren’t ‘burned out.’

We absolutely can darken or lighten images but it may damage your chances of securing viewers if your photos are unrealistic. We do a lot of market research to ensure our editing style is in accordance with market trends for what is desirable with viewers.

Take a look at our editing process here:


I remember you taking more pictures. Where are the rest?

We take our time in every property, capture the best angles, and select only the finest for publication.

Too many images can put off your buyers, so we only select the best of the best. If an image wasn’t included in the listing it is because we feel it would damage your listing and your chance of sale.

Take a look at our editing process here:


Will you take my photos in good weather?

We always recommend being patient and waiting to take photos on a nice day.

If we attend in terrible weather, we can come back to update the externals. However, we strongly recommend holding off on listing until your photos look their best.

For our full marketing recommendations take a look at our Selling My Home Guide:

Selling My Home

Still have a question?

Whatever your enquiry, get in touch with us today

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    Customer Reviews

    4.4 104 reviews

    • Avatar C H ★★★★★ in the last week
      Staff at MorfittSmith are always quick to respond to queries and supportive in managing issues that arise. I have always found them to be both helpful … More and professional. Would recommend their services to others. We have a named agent, Emma, who is great at supporting us and our tenants and ensuring communication between us is efficient.
    • Avatar Graham Parkin ★★★★★ 2 months ago
      If you need to let your property then we highly recommend you consider using MorfittSmith Estate & Letting Agent. We recently engaged their services … More to let our property and the whole process was very efficient. The staff are friendly and guided us through everything. They were quick to reply to emails and telephone calls no matter what our query or concern. Finding the right tenant for us (and the property) was clearly their main aim and they did not disappoint us. Thank you MorfittSmith, your customer service was excellent.
    • Avatar Lauren Szabo ★★★★★ a month ago
      We were quite urgent with trying to find a lettings property and stuck with trying to find somewhere that met needs. Both Emma and Tom from the team were … More so helpful in consolidating what our requirements were, suggesting a specific area and providing us with quick viewing dates where they could. A very well informed, professional and friendly agency

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